Home Assist Helpline isn't an engineer itself — we're a call-handling and booking service that matches your call to a local, independently operated engineer or tradesperson covering your postcode. It means you only need to remember one number, whether the problem is a boiler that's stopped firing, a washing machine that won't drain, or a leaking pipe under the sink.
Calls are answered by a real person during our opening hours, who'll take a short description of the problem, your postcode and a convenient time window, then pass the job on to whichever local engineer is available and appropriate for the work.
No heating, no hot water, or an error code you don't recognise — we'll get a local heating engineer booked in.
Washing machines, dishwashers, ovens and fridges that have stopped working properly.
Leaks, blockages, dripping taps and other everyday plumbing problems.
Call 0345 600 900, tell us what's wrong and roughly when you're free, and we'll pass your details to a suitable local engineer. They'll normally call you back directly to confirm a time. See our frequently asked questions for more on pricing and coverage, or the services page for the full list of what we can arrange.
Call 0345 600 900